Recent ProjectsRecent projects and other stories
On The Line
On The Line is a not for profit organisation, providing telephone counselling services in a call centre structure (including Mensline and Suicideline). Heather established a cross functional group and mapped the processes of service implementation for new service lines including Primary Health Networks. She also acted in the vacant Head of Operations role for two months during recruitment period from August to October 2017.
NDIS Feasibility Project – Connect Health & Community
Connect Health and Community provide community health services in the municipalities of Bayside and Glen Eira (previously known as Bentleigh-Bayside Community Health). This project is investigating the feasibility of Connect Health participating in the National Disability Insurance Scheme when the Scheme commences in local areas in 2018. I have assessed the opportunities from a policy and market context, and analysed the specifications of NDIS services and how well these align with Connect Health’s strategic directions and current service mix.
Consumer Perspectives Project
A joint project with the Council of the Ageing (COTA) and the Municipal Association of Victoria (MAV). This investigated the impact of changes in the aged and disability services sector on consumers, and how these changes could be responded to by the sector. I was subcontracted to interview key personnel from service provider organisations and local government, and to provide aged and disability services and local government sector expertise.
Colac Otway Shire
Following a three month contract as General Manager Development and Community Services, I assisted Council develop the Council Plan and a supporting community engagement process. I brought project management, strategic planning, community engagement and organisational development skills to this assignment. The beautiful Colac Botanic Gardens is a lovely place to unwind at the end of a working day.