Recent Projects

Recent projects and other stories


Ballarat Community Health – Youth Hub Concept Paper

Ballarat Community Health delivers headspace services for young people which are in high demand.  Following a service provider forum, Your Future Options developed a concept paper for a Ballarat Youth Hub.  Demographic and service provider data was analysed in the context of international models of health integration and local examples of youth hubs.

Western Victoria Primary Health Network

I am currently working with the WVPHN on a workforce development strategy and program design.  This builds on the recommendations of the CPD review, and is exploring what approaches will meet the needs of health professionals in Western Victoria in line with the objectives of the Primary Health Network and available resources.

In early 2019 I undertook a review of the Continuing Professional Development program, including consultations with staff and members of the WVPHN, health services and professional associations to learn about the needs of health professionals, as well as researching future trends in the higher education industry.  I visited Geelong, Ballarat, Horsham, Warrnambool and Portland to meet health professionals in various settings.

CT Management

I am an Associate with CT Management, who deliver a range of services and have a strong presence in local government.  I am currently engaged supporting the Rates Harmonisation project with Federation Council in NSW (Corowa one of the main towns) and will be leading the community engagement elements to this project.

NDIS Feasibility Project – Connect Health & Community

Connect Health and Community provide community health services in the municipalities of Bayside and Glen Eira (previously known as Bentleigh-Bayside Community Health).  This project is investigating the feasibility of Connect Health participating in the National Disability Insurance Scheme when the Scheme commences in local areas in 2018.  I have assessed the opportunities from a policy and market context, and analysed the specifications of NDIS services and how well these align with Connect Health’s strategic directions and current service mix.

Western Victoria Primary Health Network

Primary Health Networks are Commonwealth funded, with the WVPHN based in Geelong and covering all of Western Victoria including Warrnambool in the west and Horsham in the north.  As summarised by the CEO, Dr Leanne Beagley: “Together with our partners and communities, Western Victoria PHN identifies priority health care needs, improves access through government funding, and co-designs localised solutions to improve health care systems across western Victoria.”  I was engaged as the Interim Director of Commissioning for two months to oversee ongoing projects, work with the planning and commissioning team and the Executive.  During this time I designed a strategic framework for operationalising the strategic plan of 2017-2020, developed an integrated approach to Activity Work Plans for submission to the Commonwealth by the end of February and promoted cross-organisational teamwork.  I also reviewed the commissioning framework and wrote recommendations to  the Executive and Board of Management to achieve more streamlined and time effective procurement processes.

City of Stonnington

The City of Stonnington has 130+ buildings across the municipality, used by a range of Council services, community organisations and commercial tenants.  With a long history and a mix of iconic heritage buildings and new developments like Cato Square, it is a fascinating municipality.  I have been working with them since late 2018, reviewing the building maintenance service and designing the requirements for future services.  I completed the service review of the Building Maintenance Service in 2018, and then worked with a consulting engineer, Paul Larcher (now working in an exciting strategic role with Yarra Trams) for stage two of the review.  We benchmarked with building maintenance services in other Councils and universities, in the context of the broader Facility Maintenance industry, to gather advice on the best service delivery model for the future.  I am currently returning to consultations with service users to design a service level agreement for the future delivery of building maintenance services.

Peninsula Health Strategic Plan

With Manning Consulting, I worked with Peninsula Health in late 2018 to develop their Strategic Plan 2019-2024.  Covering a large population across the municipalities of Frankston and the Mornington Peninsula, Peninsula Health has over 5,000 staff and provides the full continuum of health services, from community health to acute inpatient care.  The plan has now been approved by the Department of Health and is available for viewing on the website, and in this Linked In presentation:

On The Line

On The Line is a not for profit organisation, providing telephone counselling services in a call centre structure (including Mensline and Suicideline).  Heather established a cross functional group and mapped the processes of service implementation for new service lines, including those for Primary Health Networks.  She acted in the vacant Head of Operations role for two months during the recruitment period, from August to October 2017.

Colac Botanic Gardens

Colac Otway Shire

Following a three month contract as General Manager Development and Community Services, I assisted Council develop the Council Plan and a supporting community engagement process.  I brought project management, strategic planning, community engagement and organisational development skills to this assignment.  The beautiful Colac Botanic Gardens is a lovely place to unwind at the end of a working day.

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