Recent Projects

Recent projects and other stories


Western Victoria Primary Health Network

In early 2019 I undertook a review of the Continuing Professional Development program, including consultations with staff and members of the WVPHN, health services and professional associations to learn about the needs of health professionals, as well as researching future trends in the higher education industry.  I visited Geelong, Ballarat, Horsham, Warrnambool and Portland to meet health professionals in various settings.  I enjoyed meeting such a breadth of people and learning about the opportunities that are possible for services when they work together.

Peninsula Health Strategic Plan

With Manning Consulting, I worked with Peninsula Health in late 2018 to develop their Strategic Plan 2019-2024.  Covering a large population across the municipalities of Frankston and the Mornington Peninsula, Peninsula Health has over 5,000 staff and provides the full continuum of health services, from community health to acute inpatient care.  The draft plan is being considered by Peninsula Health and their key stakeholders, prior to completion and publication in the near future.

City of Stonnington

Having completed a service review of the Building Maintenance Service in 2018, I am now working with a consulting engineer, Paul Larcher in a second stage to this project.  We are benchmarking building maintenance services in other Councils and investigating the Facility Maintenance industry, to gather advice on the best service delivery model for the future.  We have met some great people in a number of different organisations, and thank them for their input.  The City of Stonnington has 130+ buildings across the municipality, used by a range of Council services, community organisations and commercial tenants.  With a long history and a mix of iconic heritage buildings and new developments like Cato Square, it is a fascinating municipality.

Western Victoria Primary Health Network

Primary Health Networks are Commonwealth funded, with the WVPHN based in Geelong and covering all of western Victoria out to Warrnambool in the west and Horsham in the north.  As summarised by the CEO, Dr Leanne Beagley: “Together with our partners and communities, Western Victoria PHN identifies priority health care needs, improves access through government funding, and co-designs localised solutions to improve health care systems across western Victoria.”  I was engaged as the Interim Director of Commissioning for two months to oversee ongoing projects, work with the planning and commissioning team and the Executive.  During this time I designed a strategic framework for operationalising the strategic plan of 2017-2020, developed an integrated approach to Activity Work Plans for submission to the Commonwealth by the end of February and promoted cross-organisational teamwork.  I also reviewed the commissioning framework and wrote recommendations to  the Executive and Board of Management to achieve more streamlined and time effective procurement processes.

On The Line

On The Line is a not for profit organisation, providing telephone counselling services in a call centre structure (including Mensline and Suicideline).  Heather established a cross functional group and mapped the processes of service implementation for new service lines, including those for Primary Health Networks.  She acted in the vacant Head of Operations role for two months during the recruitment period, from August to October 2017.

NDIS Feasibility Project – Connect Health & Community

Connect Health and Community provide community health services in the municipalities of Bayside and Glen Eira (previously known as Bentleigh-Bayside Community Health).  This project is investigating the feasibility of Connect Health participating in the National Disability Insurance Scheme when the Scheme commences in local areas in 2018.  I have assessed the opportunities from a policy and market context, and analysed the specifications of NDIS services and how well these align with Connect Health’s strategic directions and current service mix.

Colac Botanic Gardens

Colac Otway Shire

Following a three month contract as General Manager Development and Community Services, I assisted Council develop the Council Plan and a supporting community engagement process.  I brought project management, strategic planning, community engagement and organisational development skills to this assignment.  The beautiful Colac Botanic Gardens is a lovely place to unwind at the end of a working day.

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