Recent Projects

Recent projects and other stories


Western Victoria Primary Health Network

I am undertaking a review of the Continuing Professional Development program, including consultations with staff and members of the PHN, health services and professional associations to learn about the needs of health professionals, as well as researching future trends in the education industry.  Over the next few weeks the project will take me to Geelong, Ballarat, Horsham and Warrnambool to meet health professionals in various settings.  I might even get to pop into Colac for another visit.

Peninsula Health Strategic Plan

With Manning Consulting, I am working with Peninsula Health to develop their Strategic Plan 2019-2024.  Covering a large population across the municipalities of Frankston and the Mornington Peninsula, Peninsula Health has over 5,000 staff and provides the full continuum of health services, from community health to acute inpatient care.

City of Stonnington

I am enjoying working with the City of Stonnington to do the first phase of their service review of the Building Maintenance Service.  We are currently undertaking a Needs Analysis, consulting across the organisation about the needs for maintenance for the 130+ buildings across the municipality.  Users of the buildings include Council services, community organisations and commercial tenants.  With a long history and a mix of iconic heritage buildings and new developments like Cato Square, it is a fascinating municipality.

City of Greater Geelong – Municipal Early Years Plan

In early 2018 I worked with the City of Greater Geelong to prepare their Municipal Early Years Plan 2018-2022.

Western Victoria Primary Health Network

Primary Health Networks are Commonwealth funded, with the WVPHN based in Geelong and covering all of western Victoria out to Warrnambool in the west and Horsham in the north.  As summarised by the CEO, Dr Leanne Beagley: “Together with our partners and communities, Western Victoria PHN identifies priority health care needs, improves access through government funding, and co-designs localised solutions to improve health care systems across western Victoria.”  I was engaged as the Interim Director of Commissioning for two months to oversee ongoing projects, work with the planning and commissioning team and the Executive.  During this time I designed a strategic framework for operationalising the strategic plan of 2017-2020, developed an integrated approach to Activity Work Plans for submission to the Commonwealth by the end of February and promoted cross-organisational teamwork.  I also reviewed the commissioning framework and wrote recommendations to  the Executive and Board of Management to achieve more streamlined and time effective procurement processes.

On The Line

On The Line is a not for profit organisation, providing telephone counselling services in a call centre structure (including Mensline and Suicideline).  Heather established a cross functional group and mapped the processes of service implementation for new service lines, including those for Primary Health Networks.  She acted in the vacant Head of Operations role for two months during the recruitment period, from August to October 2017.

NDIS Feasibility Project – Connect Health & Community

Connect Health and Community provide community health services in the municipalities of Bayside and Glen Eira (previously known as Bentleigh-Bayside Community Health).  This project is investigating the feasibility of Connect Health participating in the National Disability Insurance Scheme when the Scheme commences in local areas in 2018.  I have assessed the opportunities from a policy and market context, and analysed the specifications of NDIS services and how well these align with Connect Health’s strategic directions and current service mix.

Consumer Perspectives Project

A joint project with the Council of the Ageing (COTA) and the Municipal Association of Victoria (MAV).  This investigated the impact of changes in the aged and disability services sector on consumers, and how these changes could be responded to by the sector.  I was subcontracted to interview key personnel from service provider organisations and local government, and to provide aged and disability services and local government sector expertise.

Colac Botanic Gardens

Colac Otway Shire

Following a three month contract as General Manager Development and Community Services, I assisted Council develop the Council Plan and a supporting community engagement process.  I brought project management, strategic planning, community engagement and organisational development skills to this assignment.  The beautiful Colac Botanic Gardens is a lovely place to unwind at the end of a working day.

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